Welcome to your next learning module! During this section, we will address some technology tips on how to manage a successful Zoom group. Whether this is your first time being in the Zoom driver seat or you are a Zoom master, don't be intimidated! We will walk you through it and you can come back to watch any of these videos as much as you need over the course of your time as facilitator.
3.2- TECHNOLOGY TIPS A Few Highlights: 00:26- How to Start the Zoom Call 01:32- Logging Onto Zoom for the First Time 07:07- Sharing Your Screen for the Resources 09:16- Muting Members 10:22- Hiding Self View 11:54- Taking Attendance 13:06- Zoom Features (Chat Function, Whiteboard, Breakout Groups)
3.3- USING THE HOPE@HOME APP
Download the H@H App.
Once it’s downloaded on your phone, send a message in the “Want To Join A Group?” message, asking to join whichever group you are shadowing and/or will be a facilitator for!
Once the call is started, you will be able to see who enters the waiting room. As the facilitator, you act as the gatekeeper to ensure that everyone who is trying to get on the call is supposed to be doing so. One way to do this is to confirm members are on the Groups Google Doc prior to admitting them. If you are unsure of a member’s registration (perhaps they are listed as iphone7 or their name is not on the Google Doc, you are able to message them in the waiting room to confirm their identity. Otherwise, you can always call the Hope@Home™ Groups Coordinator for questions.
Another note on safety, every group is automatically set to record.
But why do we do this? How can you respond if a member asks?
For quality assurance purposes. If a certain situation occurs during a group that requires further attention/support/or involvement from leadership, this is a helpful way for us to have documentation and “another set of eyes”.
To spot check for attendance (when it is forgotten to be taken).
For training purposes for students/new facilitator
Recordings are confidential and will only be shared with the leadership/training team and are not used for any other purpose. The only people with access to the recordings are IoH staff.
If there is every anything you are unsure about or if there happens to be anything that may be a cause for a concern, please go to the Groups Attendance Google Doc and click the red link at the top to submit a follow-up with the Hope@Home™ Group Team.
Navigating group dynamics can be a challenging thing. It requires emotional intelligence, self awareness, and the ability to notice and vocalize patterns. However, this is a skill that does not often come naturally. It must be learned and developed. So, if you find yourself feeling completely unprepared to step into a group that may have some challenging group dynamics to navigate, let’s walk through some tips together. Allow the following content to empower and equip you to notice potential pitfalls and know how to navigate the group in a healthy way.
As you interact with people in groups, you will be able to assess gaps and address needs. YOU are the hands and feet of Jesus, and you are able to recognize when a family would benefit from hearing about and receiving more IoH resources. Because of that, we want to empower you to make appropriate referrals to other services that Inheritance of Hope offers as you see the need. Listed below are all of the services that you can encourage families to check out for themselves!
As you interact with people in groups, you will be able to assess gaps and address needs. YOU are the hands and feet of Jesus, and you are able to recognize when a family would benefit from hearing about and receiving more IoH resources. Because of that, we want to empower you to make appropriate referrals to other services that Inheritance of Hope offers as you see the need. Make sure to view all of the services that you can encourage families to check out for themselves!
Groups (Hope@Home Groups Doc): Primary spreadsheet you will use for group information, taking attendance, etc. Also linked in the Group Facilitator Team Page. Make sure to notice the “Group Announcements” tab.
H@H Group Training Manual: Where you will find all of the concepts and details that were covered in these training modules.
Inspire Hope at Home website: The perfect place to refer people to who are looking for additional support and/or have specific questions about how to best support themselves and their families while navigating terminal illness.