Welcome to our Online Services Learning Module System! We are so thankful you are here and joining this team!
Complete these tasks on your own time, in your own home to feel better equipped for the important role you will serve on our Online Services Team.
Reach out to us anytime with questions: Ellie@InheritanceOfHope.org
LET'S GET
STARTED
Estimated Completion Time: 10-15 minutes
The Inheritance of Hope Story
Learn about the heart behind this community of care.
1.1- THE GOAL OF HOPE@HOME™ GROUPS
1.2- THE AIMS OF GROUPS
TESTIMONIAL OF HOPE@HOME™ GROUPS
Estimated Completion Time: 10-15 minutes
2.1- GROUP RULES
2.2- STRUCTURE OF GROUPS
2.3- FACILIATOR ROLE
Estimated Completion Time: 45 minutes-1 hour
Welcome to your next learning module! During this section, we will address some technology tips on how to manage a successful Zoom group. Whether this is your first time being in the Zoom driver seat or you are a Zoom master, don't be intimidated! We will walk you through it and you can come back to watch any of these videos as much as you need over the course of your time as facilitator.
3.1- USING THE RESOURCES
3.2- TECHNOLOGY TIPS
A Few Highlights:
00:26- How to Start the Zoom Call
01:32- Logging Onto Zoom for the First Time
07:07- Sharing Your Screen for the Resources
09:16- Muting Members
10:22- Hiding Self View
11:54- Taking Attendance
13:06- Zoom Features (Chat Function, Whiteboard, Breakout Groups)
3.3- USING THE HOPE@HOME APP
Download the H@H App.
Once it’s downloaded on your phone, send a message in the “Want To Join A Group?” message, asking to join whichever group you are shadowing and/or will be a facilitator for!
3.4- RECIPROCAL COMMUNICATION
FINAL WORD -
Safety and Confidentiality
Once the call is started, you will be able to see who enters the waiting room. As the facilitator, you act as the gatekeeper to ensure that everyone who is trying to get on the call is supposed to be doing so. One way to do this is to confirm members are on the Groups Google Doc prior to admitting them. If you are unsure of a member’s registration (perhaps they are listed as iphone7 or their name is not on the Google Doc, you are able to message them in the waiting room to confirm their identity. Otherwise, you can always call the Hope@Home™ Groups Coordinator for questions.
Another note on safety, every group is automatically set to record.
But why do we do this? How can you respond if a member asks?
If there is every anything you are unsure about or if there happens to be anything that may be a cause for a concern, please go to the Groups Attendance Google Doc and click the red link at the top to submit a follow-up with the Hope@Home™ Group Team.
Another note on safety, every group is automatically set to record.
But why do we do this? How can you respond if a member asks?
- For quality assurance purposes. If a certain situation occurs during a group that requires further attention/support/or involvement from leadership, this is a helpful way for us to have documentation and “another set of eyes”.
- To spot check for attendance (when it is forgotten to be taken).
- For training purposes for students/new facilitator
If there is every anything you are unsure about or if there happens to be anything that may be a cause for a concern, please go to the Groups Attendance Google Doc and click the red link at the top to submit a follow-up with the Hope@Home™ Group Team.
Estimated Completion Time: 45 minutes
4.1- N.O.T.I.C.E
4.2- REFLECTIVE LISTENING
4.3- GOOD QUESTION ASKING
4.4- BUILDING RELATIONSHIPS THROUGH ZOOM
Estimated Completion Time: 15-20 minutes
5.1- BOUNDARIES AND SAFETY
5.2- RED FLAGS
Save This Resource!
Familiarize yourself with the "Monthly Illuminations" document. Revisit when you need reminders, encouragement, and resources.
Estimated Completion Time: 30-45 minutes
Navigating group dynamics can be a challenging thing. It requires emotional intelligence, self awareness, and the ability to notice and vocalize patterns. However, this is a skill that does not often come naturally. It must be learned and developed. So, if you find yourself feeling completely unprepared to step into a group that may have some challenging group dynamics to navigate, let’s walk through some tips together. Allow the following content to empower and equip you to notice potential pitfalls and know how to navigate the group in a healthy way.
6.1- BUMP, SET, SPIKE
6.2- CULTURAL AND RELIGIOUS SENSITIVITY
Save This Resource!
This is a helpful document which reviews different cultural beliefs preparing for and at the time of death.
6.3- GRIEF AND DEVELOPMENT
Save This Resource!
This is a helpful tool which gives a quick snapshot of how children grieve based off their developmental stage.
Estimated Completion Time: 5 minutes
7.1- REVIEW AND FINAL ENCOURAGEMENT
As you interact with people in groups, you will be able to assess gaps and address needs. YOU are the hands and feet of Jesus, and you are able to recognize when a family would benefit from hearing about and receiving more IoH resources. Because of that, we want to empower you to make appropriate referrals to other services that Inheritance of Hope offers as you see the need. Listed below are all of the services that you can encourage families to check out for themselves!
On-site retreats for the family to make memories and receive tools to navigate illness.
Monthly on-site gatherings to experience care and community.
Connect with a Legacy Video coach online and to share your story and create a lifelong gift.
